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Innovation and outcomes


It’s not just our care workers’ sensitivity and skills that help the people we care for to lead better lives. Our care workers can also call on the latest technology and innovation to support our customers.

New technology connects care workers, individuals and families in invaluable ways. Devices in the home can monitor, assist and report, and give customers the reassurance that help and information are always at their fingertips.

We’re working to create multi-disciplinary teams that can link up remotely and have access to the same dynamically updateable records – speeding up decisions and actions, improving efficiency and reducing costs.

Smarter scheduling means more time caring

Through smart scheduling, we’re making better use of our care workers’ time, so they can devote as much of it as possible to those who need them. Our care workers can plan their hours to ensure that more customers get to enjoy more time with them, so everyone feels more involved.

Better care through digital networks

We’re adopting a digital approach to our care planning, which enables us to instantly share vital care information across our organisation, including care staff at work.

Our aim is to create an advanced network that connects our people with essential data on the spot, enabling them to respond more quickly, accurately and confidently. This will free us to deliver better, hands-on care.

The benefits of assistive technology

Hand-in-hand with the care our staff deliver, we’re integrating new systems that help people in their own homes – such as personal alarms, health monitoring systems and support with house maintenance.

As an extension of our personal care, this assistive technology helps people to help themselves and makes it easier for them to stay independent.

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