Information for commissioners
We know that commissioning care is ever more challenging. Demand for care is increasing as the population ages, while care commissioners funding is facing unprecedented pressure. This, together with ever higher consumer expectations, means it can be difficult to ensure you have enough day-to-day capacity at an affordable price.
As the UK’s leading home care provider, we work in partnership with care commissioners around the country. Together, we help thousands of people to live independent and fulfilling lives.
Providing the standard of care you want, when you want it
Excellent care starts with excellent care workers. We make sure ours are trained to higher standards and why we reward them with guaranteed hours contracts and other improvements to their conditions and status.
This means you can be confident of commissioning a highly capable and motivated team, who are proud of their careers and professionally and personally equipped to bring exceptional care to people’s homes.
Our approach also helps us to attract and retain care workers. Along with our national scale and local presence, this allows us to meet your need for care provision, ensuring we offer a service you can rely on.
Better reliability and response
Capacity to provide care can be the biggest single issue you face. Our framework means you can rely on us to rapidly respond to people’s care needs, as they arise.
Better training and recruitment
We’re determined to provide the quality of care you want, by employing the best care workers and giving them the training and status they deserve.
Better experience and capability
Demand for specialised services such as dementia care is rising. Our experience across the full range of care services means we have unrivalled expertise in making people’s lives more comfortable.
Our relationships are based on fulfilling the promises we make to you, our customers and their families and friends. We also build strong community relationships that benefit everyone.
Better care credentials
We drive ourselves to surpass the usual standards and support the quality of our care with strong governance and safeguarding.
Better innovation and outcomes
Our care workers can call on the latest technology to support our customers, as we increasingly introduce smarter ways of working.