Skip to main content

Frequently asked questions

Inviting care into your home and your life is a significant step. It’s natural that you’ll have some questions. Below we’ve put together some frequently asked questions on care, along with the answers, and we hope they make things clearer. However, if you’d like to find out more, or talk through your options, we’ll be happy to help – just call us on 0800 542 1078*.

Care worker selection and training

Q: How do you select your care workers?

A: Excellent care starts with excellent care workers. We believe the most important aspect of being a care worker is to have the right personality. So our first step is to interview potential care workers face to face to get to know them properly.

Next, we’ll check their career history, verify any qualifications and training, check their references, assess their physical and mental fitness, and make sure they have the right to work in the UK. After this comes the vetting procedure known as a Disclosure and Barring Service check (formerly known as a CRB check). 

The final stage is a four-day selection training course to ensure potential care workers have the right skills and competencies. Care workers must pass this initial training course and satisfy all of the above requirements before they are able to begin training on the job accompanied by an experienced mentor.

Q: What training do your care workers receive?

A: First, our care workers undertake selection training. This intensive training course takes place over four days and equips care workers with essential professional skills. The training is provided by qualified Health and Social Care Trainers and is supported by the care worker’s branch manager.

After induction, care workers are able to register for a qualification in social care, such as a Level 2 Diploma (SVQ Level 2 in Scotland) or an Apprenticeship. Our staff are given full support in training for qualifications and developing new skills, meeting with their manager every 12 weeks to discuss their Personal Development Plan.

What our care workers do

Q: What does a care worker do?

A: Care workers give our customers the assistance they need to keep living life as independently as possible in their own home.

Care workers can provide help with domestic tasks, including:

  • cooking
  • cleaning
  • laundry
  • shopping
  • paying bills

Care workers can also help with personal care, including:

  • taking medication
  • washing
  • cleaning teeth or dentures
  • getting up and going to bed
  • getting dressed
  • going to the toilet
  • eating and drinking

Care workers can also accompany people on social outings, be a golf buddy, take people to medical appointments or just provide companionship, a friendly face and a sympathetic ear.

Put simply, our care workers do whatever it takes to help our customers to keep living the most colourful life possible, as independently as possible, in the home they love.

Q: How often do care workers visit?

A: A care worker can visit for 15 minutes, several hours or anything in between. Visits range from once per week to numerous times per day. 

Live-in care workers are available for those who would like the assurance of someone being on-hand around the clock.

Our care service

Q: Will I always have the same care worker?

A: Depending on how many care worker visits per week you have scheduled, it’s likely that you will have several regular care workers that you’re familiar with. However, if your regular care workers are not available for any reason – for example, sickness or holiday – you may be visited by a care worker you have not previously met.


Q: Do care workers work on bank holidays?

A: Yes. Our service is available 365 days a year – our care workers will always be there for you, even on Christmas Day. Your wellbeing is their priority.

Paying for care

Q: Will social services pay for my care?

A: The first step to finding out if you are eligible for state funding is to ask your local social services department to carry out an assessment of your care needs. 

If your local authority then agrees you need care, they will assess your finances to see how much care will be funded by the state, and whether you need to contribute too. They will then arrange for your needs to be met with the services available in your area.

If you’re not eligible for funding, there may be other help available to you, such as other state benefits and allowances. Visit for the latest information on accessing state benefits. 

Read more on social services funded care.  

Q: What’s the best way of funding my own care?

A: Self-funding gives you more control in terms of who provides your care and what type of care you receive. When it comes to paying for your own care, there are a number of options, including:

  • care fee annuity
  • equity release
  • investing capital
  • letting property
  • gifted housing schemes
  • deferred payment schemes

It’s advisable to speak to a trusted financial expert who understands funding for care before making any decisions.




Looking for care?

Call 0800 542 1078*

Whether you need care arranged quickly or just want more information


Contact us