Our commitment

We work to our quality commitment using the following:

Care accreditation

We have a safe and robust strategy to manage the risks associated with providing care to customers with complex and continuing healthcare needs.

But we don’t just meet standards. We aim to surpass them.

Rather than merely following established policies and practices, we aim to influence their development across the care sector. We champion a new kind of care, making home the contented centre of people’s lives for longer.

We’re committed to improving lives, ensuring people continue to enjoy the best life they can. It’s an important job and we know what’s at stake. To lay the foundation for exceptional care, we go above and beyond what’s officially required of us.

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Quality assurance

Our service is regularly appraised by the sector regulatory bodies. We constantly review our control procedures to make sure that every element of our service and every Allied Healthcare worker is fully compliant.

Recruitment process

As part of our recruitment process, every applicant undergoes a face-to-face interview. There is a thorough vetting procedure that includes the following:

– A Barring and Disclosure Service (formerly CRB) check, Enhanced Disclosure in Scotland
– Written references from a candidate’s previous two employers
– A full employment history, with all gaps explained
– Verification of a candidate’s identity
– Verification of Nursing and Midwifery Council PIN number (if applicable)
– Work permit status (if applicable)
– Verification of qualifications and training certificates
– Declaration of physical and mental fitness
– Immunisation status

Staff training

We are fully committed to ensuring that all of our employees receive comprehensive training. We equip them to carry out their specified job role to the highest standards. All new recruits undergo a mandatory training and induction programme.

That includes:

– Health and safety
– Fire prevention
– First aid and life support
– Infection control
– Food hygiene
– Safeguarding
– Moving and handling
– Medication management

New recruits to the care industry or Allied, also receive training on:

– Core values
– Code of conduct
– Policies and procedures

Specialist training is carried out where required and all staff must have the mandatory training and experience if caring for those with complex needs.

Every individual is supported in their learning by close monitoring, observation and assessment in the classroom, by our trainers.

Employees shadow an experienced worker as part of their induction in addition to classroom based training.

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Clinical governance

We have robust systems in place for monitoring and constantly improving practices. Our dedicated clinical team provides support across our organisation. The measures listed below further strengthen our clinical governance:

– The risk management system makes key management information immediately accessible.
– Our auditing team with a head of clinical audit ensures we have sight of all our nurses work.
– We ensure thorough medication management with a group head of medicines management, medication management policies and thorough staff training updates.
– We focus on staff development through our coaching, clinical skills training and education panel.
– Our complaints and patient feedback system improves management information and organisational learning.

Our comprehensive clinical governance framework ensures we deliver high quality care that is safe and evidence-based.

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Health and safety

We care about our people, we care about the people who rely on us, and we care about the environment in which they live and work. The safety of our employees, customers and third parties is paramount. We believe that everyone has the right to work in a safe and healthy workplace.

We will meet our legal obligations in the Health and Safety at Work Act, the Environmental Protection Act and other related legislation. Through good practice we strive to exceed minimum standards.

The Executive Board has overall responsibility for ensuring that we maintain high standards of health, safety and environmental management. A strong clinical leadership is provided by our Clinical Director and Head of Risk, who are supported by a Health and Safety Manager and Branch Audit Team.

We identify and assess risks across the whole business and implement measures to reduce and take actions for further improvements. We strive to prevent all health, safety and environment incidents and have systems in place for reporting and investigating incidents to share the learning and help prevent similar incidents.

Allied Healthcare is CHAS Accredited. The accreditation process includes a full assessment of our health and safety arrangements throughout the business. This ensures that we are compliant with managing the risks to employees, customers and third parties.

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