You can benefit from our vast experience and expertise across a full range of services – from visiting and live-in home care to more specialist support. This will help you to meet the increasing demand for specialised support for people with complex conditions.
When you’re commissioning care services, you want a provider that has a framework to deliver care safely. You want a provider that is consistent in delivering the highest standards. Ultimately, you want one which meets your needs and makes your life easier.
Why Allied? Because we:
- Go above and beyond when it comes to governance, compliance, quality and innovation
- Give better care through digital technology and innovation
- We only employ the best, then train them to become even better
- Operate at a national scale, with a local presence
We go above and beyond
Governance, compliance, quality and innovation
Strong governance underpins our services, and we aim to go beyond the standard of care we’re required to deliver according to regulatory standards set for us by the Care Quality Commission, Care Inspectorate Scotland and Social Services Inspectorate Wales.
Our governance system covers four principal areas:
- Policy and training
- Audit and compliance
- Customer experience
Each department is led by a head and supported by a sub-committee. Few, if any, care providers go this far, and we want to go further.
In addition, we can ensure strong clinical governance because:
- Our risk management system makes key information immediately accessible
- Our auditing team give us clear sight of care workers’ and nurses’ work
- We have robust policies and comprehensive staff training on medication management
- We focus on staff development through our coaching, clinical skills training and education panel
- Our complaints and patient feedback system feeds into our management information and organisational learning, helping us to improve our service
Our Head of Safeguarding and our Safeguarding Panel protects our customers at every stage. We have experts across our organisation who offer specialist advice on supporting customers with a wide range of conditions, including dementia and learning disabilities, and we lead the way in producing quality accounts of our services.
To ensure every element of our service is safe and compliant, we constantly review our control procedures and use a dashboard of services to target extra support where we need it.
Our whistleblowing line enables staff to raise concerns anonymously, if they wish, ensuring we get honest feedback.Back to top
Better care through digital technology and innovation
We’re adopting a digital approach to our care planning, which enables us to instantly share vital care information across our organisation, including care staff at work. Our aim is to create an advanced network that connects our people with essential data on the spot, enabling them to respond more quickly, accurately and confidently.
We’re also integrating new, innovative systems that help people in their own homes to monitor, assist and report, and give customers the reassurance that help and information are always at their fingertips. Hand-in-hand with the care our staff deliver, this assistive technology – such as personal alarms, health monitoring systems and support with house maintenance – helps people to help themselves and is a more efficient way for them to stay independent.
We’re working to create multi-disciplinary teams that can link up remotely and have access to the same dynamically updateable records – speeding up decisions and actions, improving efficiency and reducing costs.Back to top
Take it from our customers and their family and friends
We continuously ask the people in our care how we’re doing, as their feedback is the most important of all.
- 95% of customers rate their care workers as Excellent, Very Good or Good
- 94% rate their care workers positively for meeting their needs as assessed in their Care Plan
- 94% rate their care workers positively for having the skills and knowledge to meet their needs
The opinions of our customers’ friends and families are also important, as the quality of our service can directly affect their lives. That’s why we listen to them and gather their feedback regularly – we want to build and strengthen relationships, we want them to trust us and see that they play a part in how we continuously work to improve our business and service delivery.
We only employ the best, then train them to become even better
To deliver the quality of care you want for your customers, we need to have great care workers. We’re determined to employ the best and to give them the professional skills, status and motivation they need.
Our experience has shown us that the strength within the individual is at least as important as the strength of their CV. We interview every applicant face-to-face, to find out if their personality is right for the job. We also check their career history, references, qualifications and training, and carry out a rigorous vetting procedure that includes a Disclosure and Barring Service check and ensuring that every candidate has the right to work in the UK.
We are people, caring for people. This human connection is the foundation of our training. A four-day course gives trainees the professional skills they need, which they then put into practice through fully-paid, on-the-job training with a mentor.
- Experienced ‘Care Coaches’ team up with our carers, to help them gain confidence
- After induction, all care workers can register for the QCF Diploma level 2
- Following training, a senior field care supervisor or qualified nurse supervises a competency sign-off with each individual
- We ensure our people keep up their competency through regular supervision sessions and annual refresher training
- Managers meet with care workers every 12 weeks, to discuss career and development needs
- We have an internally-written learning portfolio of 27 courses and a dedicated Learning and Development Team delivering an extensive range of courses
- Training in specialist areas like dementia gives care workers relevant skills as they progress, and can develop into a higher-level qualification
Making our care workers feel valued
Uniquely, we offer every care worker an employment contract that guarantees them a minimum of 18 hours of work each week. It underlines the faith we put in them to do a crucial job and gives our staff status and security. In turn, this helps us to deliver reliable, high-quality care for your residents.
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We operate at a national scale, with a local presence
We’re a national company but we operate locally. We’re committed to building relationships with our local communities that benefit everyone, and our branches are deeply embedded into their communities, working closely with GPs, pharmacies and NHS community services to ensure we provide a consistent, informed and responsive service.
Care isn’t always the complete answer – voluntary organisations and clubs have roles to play too. Our branches help the people in our care connect with local clubs or groups that may benefit them and make their lives better.
We also aim to give our carers work that’s local to them. This minimises their travelling, so they have more time to do what they do best – caring for people.Back to top
Get in touch
Our people, across the whole branch network, out in the field and in head office are passionate about Allied Healthcare and want to work with you to deliver the highest quality care and the best level of service they possibly can. Get in touch to find out how we can do this.Back to top