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Quality assurance

Our service is regularly appraised by the appropriate regulatory bodies, and we constantly review our control procedures to make sure that every element of our service – and every Allied Healthcare worker – is fully compliant.

Recruitment process

As part of our recruitment process, every applicant undergoes a face-to-face interview and a thorough vetting procedure that includes the following:

  • A Barring and Disclosure Service (formerly Criminal Records Bureau) check or, in Scotland, enhanced Disclosure
  • Written references from a candidate’s previous two employers
  • A full employment history (with all gaps explained)
  • Verification of a candidate’s identity
  • Verification of Nursing and Midwifery Council PIN number (if applicable)
  • Work permit status (if applicable)
  • Verification of qualifications and training certificates
  • Declaration of physical and mental fitness
  • Immunisation status

Staff training

We are fully committed to ensuring that all of our staff members receive comprehensive training to carry out their specified job role to the highest standards. All new recruits undergo a mandatory training and induction programme that includes the following areas:

  • Health and safety
  • Fire prevention
  • First aid and life support
  • Infection control
  • Food hygiene
  • Safeguarding
  • Moving and handling
  • Medication management

New recruits to the care industry and/or Allied Healthcare also receive training on:

  • Core values
  • Code of conduct
  • Policies and procedures

Wherever there is a need for specialised training, this is provided by our in-house specialist training team or, where appropriate, expert external providers. If caring for those with complex needs, all staff must have the required mandatory training and experience.

Every individual is supported in their learning by close monitoring, observation and assessment in the classroom, by our trainers.

Further to classroom based training, employees shadow an experienced worker as part of their induction.

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