What our Service Users and their relatives say about us
All service businesses depend on their staff being in the right place at the right time and then delivering a professional and friendly service, day in, day out. Inevitably, occasionally things don’t go to plan.
In an industry as important and high profile as caring for the sick and vulnerable, these failures quite rightly generate adverse publicity.
In this climate, it is also important not to forget that, with approximately 250 million hours of care and support delivered across the country every year, the service provided is overwhelmingly good.
To illustrate this, we have listed below a few comments from service users or their families of the many received by our branches:
“She felt she was being looked after by friends rather than someone doing a job.”
Mrs H, Bradford
“We have been very happy with the standard of care she has received and the friendliness of the carers throughout her care.”
Ms J, Bradford
“The care provided was excellent, the girls you sent were wonderful. Nothing was too much for them.”
Mrs B, Keighley
“I found your delivery of care gentle and kind. Your practice was professional and cheerful. The management of the office and the schedules was efficient.”
Mr U, Manchester
“Your kindness really meant much more than words could ever thank you for”
Mrs C, Birmingham
“You’re all great!”
Ms S, Hull
“On behalf of my family, thank you so much for the care and attention shown to my mother”
Mrs C, Hull
“You do a great job”
Mrs H, Newcastle
“Thanks for sending the loveliest carers to see L”
Mrs A, Wales
“Thank you for all your help and support allowing S to stay at home”
Mr S
“Thank you all for helping to keep W at home for nearly three years”
Mr and Mrs F
“The carers were excellent and we could not have managed without them.”
Mrs V, Hull
“Your constant care and attention to her has been a great comfort to us and I know Mum was very fond of you both. She looked forward to you both visiting her every day.”
The A Family, Norwich
“We would just like to say a big THANK YOU to all the girls who looked after Aunty. You did a sterling job, for which we are grateful.”
Ms G, Plymouth
“To all the carers who looked after my Dad, especially G and M. Thank you.”
Mrs B, Glasgow
“Keep up the good work!”
Ms A
“A big thank you from me and all his relatives. Our lives were made easier knowing that if anything was wrong I would be contacted.”
Mrs B, Hull
“To all the staff at Allied, thank you for all the care and attention given to F over the past 2 years”
Mrs S
“I would like to say thank you for caring for my husband for the last months. He has had the best people and the best care.”
Mrs J
“Please pass on our thanks to the team of carers who supported mum over the past few years. You gave us peace of mind and I know she enjoyed the company and care”
Mrs J
“Every carer has done a brilliant job, always happy faces to greet us all and lift us when our family needs it. We could not have asked for anyone with such high standards of carers to look after K than Allied’s team of carers.”
Mrs D, W. Midlands
“thank you for being so caring towards my mother, it gave us all pace of mind.”
Mrs H
“thank you for all you have done for me throughout 2008!”
Ms K
“Without you it would have been impossible to keep mother in her own home for so long. There are obviously times when I may be weary, worried and wound up when I speak to you, however you are all appreciated”
Mrs B, N Yorkshire
“Thanks for all you are doing. You are doing more than just a job.”
Mr & Mrs B
“Mum was very poorly indeed throughout and could not possibly have managed to remain at home without your help and I know she came to love and respect those that came, without fail, to administer basic care to meet her needs. Rest assured that she would have been lost without you and that I am so grateful to you for a job so well done, undertaken with compassion, diligence and thoughtfulness.”
Mr F