We work to this commitment, using:

Care accreditation

We have a safe and robust strategy to manage the risks associated with providing care to customers with complex and continuing healthcare needs.

But we don’t just meet standards – we aim to surpass them. Rather than merely following established policies and practices, we aim to influence their development across the care sector. And we champion a new kind of care that makes home the contented centre of people’s lives for longer.

We’re committed to improving lives; to ensuring people continue to enjoy the best life they can. It’s an important job and we know what’s at stake. To lay the foundation for exceptional care, we go above and beyond what’s officially required of us.

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Quality assurance

Our service is regularly appraised by the sector regulatory bodies, and we constantly review our control procedures to make sure that every element of our service – and every Allied Healthcare worker – is fully compliant.

Recruitment process

As part of our recruitment process, every applicant undergoes a face-to-face interview and a thorough vetting procedure that includes the following:

  • A Barring and Disclosure Service (formerly Criminal Records Bureau) check or, in Scotland, enhanced Disclosure
  • Written references from a candidate’s previous two employers
  • A full employment history (with all gaps explained)
  • Verification of a candidate’s identity
  • Verification of Nursing and Midwifery Council PIN number (if applicable)
  • Work permit status (if applicable)
  • Verification of qualifications and training certificates
  • Declaration of physical and mental fitness
  • Immunisation status

Staff training

We are fully committed to ensuring that all of our staff members receive comprehensive training to carry out their specified job role to the highest standards. All new recruits undergo a mandatory training and induction programme that includes the following areas:

  • Health and safety
  • Fire prevention
  • First aid and life support
  • Infection control
  • Food hygiene
  • Safeguarding
  • Moving and handling
  • Medication management
  • New recruits to the care industry and/or Allied Healthcare also receive training on:
  • Core values
  • Code of conduct
  • Policies and procedures

Wherever there is a need for specialised training, this is provided by our in-house specialist training team or, where appropriate, expert external providers. If caring for those with complex needs, all staff must have the required mandatory training and experience.

Every individual is supported in their learning by close monitoring, observation and assessment in the classroom, by our trainers.

Further to classroom-based training, employees shadow an experienced worker as part of their induction.

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Clinical governance

We have robust systems in place for monitoring and constantly improving practices. Our dedicated clinical team provides support across our organisation, while the measures listed below further strengthen our clinical governance:

  • Our risk management system makes key management information immediately accessible
  • Our auditing team with a head of clinical audit ensures we have sight of all our nurses’ work
  • We ensure thorough medication management with a group head of medicines management, medication management policies and thorough staff training updates
  • We focus on staff development through our coaching, clinical skills training and education panel
  • Our complaints and patient feedback system improves management information and organisational learning

Our comprehensive clinical governance framework ensures we deliver high quality care that is safe and evidence-based.

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Health and safety

We care about our people, we care about the people who rely on us, and we care about the environment in which they live and work. The safety of our employees, customers and third parties is paramount and we believe that everyone has the right to work in a safe and healthy workplace.

We will meet our legal obligations in the Health and Safety at Work Act, the Environmental Protection Act and other related legislation, and through good practice we strive to exceed minimum standards.

The Executive Board has overall responsibility for ensuring that we maintain high standards of health, safety and environmental management and a strong clinical leadership is provided by our Clinical Director and Head of Risk, who are supported by a Health and Safety Manager and Branch Audit Team.

We identify and assess risks across the whole business and implement measures to reduce and take actions for further improvements. We strive to prevent all health, safety and environment incidents and have systems in place for reporting and investigating incidents to share the learning and help prevent similar incidents.

Allied Healthcare is CHAS Accredited. The accreditation process includes a full assessment of our health and safety arrangements throughout the business to ensure that we are compliant with managing the risks to employees, customers and third parties.

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